Support Coordination


Support Coordination is an NDIS funded support that is designed to support participants to make the most of their NDIS funds. Once a Plan has been approved, participants work with Support Coordinators to determine how their funds will be spent and to connect with providers.

A Support Coordinator role may include:

  • Supporting you to learn as much as you can about how the NDIS works
  • Assisting you to understand what each part of your plan means and how you can use the funding
  • Teaching you how to use the online Portal
  • Help with finding service providers and tell you about the ways you can provide services with feedback
  • Ensuring you know how to change providers if you want to and to help you to weigh up different options
  • Supporting you to set up service agreements if you choose to
  • Making sure that service bookings are completed properly
  • Making referrals for assessments you need and ensure urgent equipment requests are made
  • Helping you to implement the plan and to complete tasks on your behalf if you want or need them to
  • Finding opportunities for you to access supports and activities in your local community
  • Ensuring that support workers are following the recommendations made by allied health therapists about how to best support you
  • Sending reports to the NDIS about how the plan is going – this is usually completed two months into the plan, and then again at nine months in a one-year plan
  • Making sure that funding is being spent within the set budget
  • Showing you how to coordinate your own supports if you want to do it yourself in the future
  • Helping you if you are in crisis (e.g. homelessness, hospitalisation, involvement with police)
  • Making sure that you are accessing everything you are eligible to receive through other systems (e.g. housing, health, justice, education)
  • Helping you to prepare for your next plan review including understanding what has worked and why, what hasn’t worked, the supports needed in the next plan, and drafting plan goals
  • Preparing the information you need for scheduled reviews (i.e. annual review) and for unscheduled reviews (e.g. Change of Circumstances, Review of Reviewable Decision)

A Support Coordination role DOES NOT include?

  • Plan Management: This is offered under a different service but a Support Coordinator can help you find this support service.

  • Direct supports: Support Coordination funds should not be used to provide supports more appropriately funded by Core budgets.

  • Signing service agreements: Service agreements are not valid contracts if signed by someone who does not have the legal capacity to sign on behalf of the Participant. However, Support Coordinators can play an important role in reviewing service agreements and helping people identify issues.

  • Cannot be paid to do advocacy, but they can attend meetings with you to help you to speak up for yourself (including your annual plan review meeting), and can help you to prepare for and submit a plan review.
  • Support Coordinators can’t manage staff rosters or provide personal care this funded by Core budgets..



Level 1: Support Connection
This service helps you to build your capacity to source and coordinate providers and services that fit within your NDIS plan.

This is short term as the aim is to assist you so you can manage your own service coordination.

Level 2: Coordination of Supports
This service is for NDIS Participants who may have more complex needs and plans to coordinate. Providers offering this service has experienced staff called Support Coordinators who assist to strengthen your ability to develop your network, connect with services and participate in community.

The 2018/19 version of the NDIS Price Guide definition of the Support Coordinator’s roles:

  • Connection: assist the Participant to develop knowledge, experience and connections with the community and broader systems of support.
  • Support Design: works together with participant to understand Plan funding and its purpose. Support Coordinator will understand the Participant’s confidence and skills, and helps participant identify what they want from services. Will develop and design support solutions to meet Participant outcomes.
  • Establish Supports: assist the Participant to identify and consider support options, and link the Participant to the broader systems of supports. Where practical creates a supports and action plan to facilitate the participant to implement their plan.
  • Crisis: Assistance to resolve points of crisis and developing capacity and resilience in the Participant's network.
  • Coach, Refine, Reflect: Coach the Participant through challenges that come up. Helps Participant prepare for review and report on achieved Participant outcomes.

Level 3: Specialist Support Coordination

This type of support is funding by the NDIS in rare circumstances and can only be delivered by qualified practitioner such as an Occupational Therapist, Psychologist or Social Worker. This service aims to address and reduce complex barriers to the implementation of your NDIS plan if there a specific high level risks in your support environment e.g. complex behavioural challenges or interactions with the criminal justice system.


Not every participant is funded for Support Coordination but if you want Support Coordination in your Plan, ask your NDIA Planner or Local Area Coordination about your eligibility for Support Coordination and what level of support can be built into your NDIS plan. 


1. MYCO Support can only provide services to Participants who are:

  • Self-managed
  • Plan Managed
  • Fee for Service

For clients who are NDIA Agency Managed and wish to use MYCO Support for Support Coordination, a plan review or light touch plan review must be requested and approved before services will be provided. This can be done via a phone call to the NDIA 1800 800 110.

For MYCO Support to be able to deliver Support Coordination services to the Participant, you will be required to:

  • Provide a copy of Your Plan to MYCO Support and if requested, an up-to-date record of funding remaining; and/or
  • Provide access to your Plan via the NDIS Portal or Your Plan Manager

2. Once you have funding approved for Support Coordination you are given a registration form where you can choose MYCO Support to deliver your support coordination service

3. We will then meet with you to create a Service Agreement



Call: 0422 998 083  or  Email:

MYCO Support Coordination Services - Western Australia and Queensland