WHAT THIS POLICY AIMS TO DO
To outline our commitment to respecting and protecting the legal and human rights of individuals and their right to services by ensuring all MYCO Support Participants have access to advocacy support and provide a framework for staff to use when providing access to advocacy support.
WHO THIS POLICY APPLIES TO
Every person who uses any services and all employees, contractors, and volunteers.
WHO IS RESPONSIBLE FOR IMPLEMENTING THIS POLICY
Managers and service delivery employees, contractors, and volunteers.
LEGISLATION REFERENCED TO IN THIS POLICY
- National Disability Insurance Scheme Act 2013
MEANING OF WORDS IN THIS POLICY
‘Independent Advocate’ in relation to a person with disability, to mean a person who:
- is independent of the Agency, the Commission and any NDIS providers providing supports or services to the person with disability
- provides independent advocacy for the person with disability, to assist the person with disability to exercise choice and control and to have their voice heard in matters that affect them
- acts at the direction of the person with disability, reflecting the person with disabilities expressed wishes, will, preferences and rights
- is free of relevant conflicts of interest.
Uphold the rights of people with disability, including the right to:
- Dignity and respect
- Live free from violence, abuse, neglect, exploitation, and discrimination
- Individual values and beliefs
- Independence and informed choice
- Accessibility and inclusion
- Freedom of expression
MYCO Support will achieve this through:
- Empowering people with disability to exercise choice and control in the support services they receive, while ensuring appropriate protections are in place.
- Building the capacity of people with disability, their families, and their Carer/s to make informed decisions about services and providers.
- Responding to and managing concerns and complaints.
All Participants are informed of the role of advocates, their rights to use advocates, advocacy services and how to contact and involve advocacy services via their Service Agreement prior to the commencement of services.
The Participant will receive supports that promote and respect their legal and human rights and enables them to exercise choice and are supported if they choose to self-advocate, change advocates, or withdraw their authority.
MYCO Support supports Participants to make decisions based on these principles:
- Every person can express their will and preference about what they want.
- A person with disability has the right to make decisions.
- A person with disability can expect to have appropriate support to make decisions.
MYCO Support encourages and promotes self-advocacy to promote independence but also supports Participants right to use an independent advocate of their choice to negotiate on their behalf. This may be a family member, friend, trusted decision-maker or appropriate advocacy service.
Advocates will be accepted by MYCO Support as representing the interests of the participant and MYCO Support will work cooperatively with any advocate nominated by a client and treat them with respect.
Advocates may be used during assessments, reviews, incident,s and complaints or for any other communication between the participant and MYCO Support.
MYCO Support understand independent advocates:
- Will listen to and follow the participant’s instructions.
- Will fairly and impartially articulate the participant’s wishes.
- Is independent and free of conflict of interests.
- Will assist the participant to be better informed, to achieve desired change and to meet the participant’s needs.
- Will increase the participant’s confidence, independence, power, and achievement of desired outcomes.